FAQ

What does our United States catalog include? Everyday dog cleanup and grooming goods: waste bags, dispensers, wipes, shampoos, deodorizers and pee pads. Which payment methods can be used? Payment is available through Credit/Debit Card as shown at checkout. How do I ask a question? Contact details appear at the bottom of this page.

How much does shipping cost and how long is it? Checkout confirms charges and any free delivery. Usual processing is approximately 1–2 business days, with estimated transit of 3–5 business days; these periods do not guarantee an arrival date.

What if I change my mind or order the wrong item? We accept defective and non-defective returns and exchanges for a change of mind, personal preference or wrong selection within 30 days after delivery. The item must be new, unused and in original condition with original packaging, tags and accessories. Is the return free? A free return label is supplied in the package and there is no restocking fee. Receive authorization before return by mail; exchanges are subject to stock.

What if an item is damaged, faulty or wrong? An incorrect shipment, missing parts or material description differences are also covered. Send the order number, checkout email and explanation; include product and packaging photos or video for damaged, defective, wrong or incomplete items. When is the refund processed? Within 10 days after approval, back to the original payment method.

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